Robot not working

Hello, our robot isn’t turning on at all. We know those batteries work as they work in the board. There is no green flashing light. We have tried the reset button and this doesn’t do anything. There is no green flashing light. Please help/

Hello Nathan,

Thank you for asking your question. I am sorry to hear that your Mochi Robot isn’t working.

In this case, I would like to request you to please try some troubleshooting steps which is mentioned below:

  1. Check to see if the end of the battery is touching the metal in the battery compartment.
  2. Wiggle the batteries to make sure that there is a touch.
  3. If this doesn’t work, try replacing the batteries with the new ones.

If the above-mentioned troubleshooting steps do not solve the issue, please reach out to us at

Stay safe and well.